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After-sale support

Service Solutions

Professional solutions and training

The latest dynamic interactions and communication in the industry

Professional debugging and technology service

7*24 hour pre-sale, in-sale and after-sales technical support services

4000-717-808  Technical service hotline: 4000-717-808

PurposeProvide customers with the most professional services.
ConceptProvide comprehensive and efficient services from demand to after-sales based on customer needs
Service processes
  • 01 First step: Call the technical support hotline or contact your service manager
    Service Hotline 0551-65837951/65837952 or 4000-717-808 National 7*24 hours

  • 02 Second step: professional and technician remote support

  • 03 Third step: Consult with the customer if they need on-site processing. If the product needs to be repaired, please prepare the machine model, serial number, fault description, customer location and contact information in advance.

  • 04Fourth step: The customer will be informed after the service is completed.

commitment

Response time: within 30minutes

Preliminary solution: within 24 hours

Processing result:within 72hours

The final processing results will be discussed separately according to the situation when involved in the specific work of returning to the factory for repair, safety and functional testing, submitting analysis reports, etc.

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